The British Vehicle Rental and Leasing Association’s (BVRLA) Conciliation Service has been approved by the UK government as a consumer alternative dispute resolution (ADR) body.

New alternative dispute resolution regulation is due to come into force on 1 October 2015. This will legally require traders to give customers with unresolved disputes information about (ADR) services.

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Only ADR services which have been approved by the Trading Standards Institute, such as the BVRLA’s ADR service, can be used.

BVRLA chief executive Gerry Keaney, said: "I’m delighted that the service the BVRLA has been offering to its members and their customers for more than 20 years has now been approved by the Government.

"The free service is key membership benefit and will be made available to non-members at cost of £500 per complaint."

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