Volkswagen has committed to speed up the repairs of the remaining cars affected by Dieselgate in 2018, and beyond that if necessary, the EU’s Consumer Protection Cooperation (CPC) network has said.

In a letter to Volkswagen chairman Matthias Müller in September, the network, which connects consumer authorities across EU states, had asked the carmaker to make the “Trust Building Measure” complaint programme set by the company legally binding, as well as to improve transparency on a number of issues. These included:

  • the need for repair of a customer’s car;
  • the consequences of travelling with an affected car;
  • customers’ options when they or sell an affected car;
  • how to file a complaint if dissatisfied with a repair; and
  • more information on the repair of specific engine parts.

The CPC confirmed Volkswagen will include the improved information across its national website by the end of 2018. Volkswagen has also committed to improve levels of repair across the EU beyond the current 73%.

The CPC links national consumer authorities so that they can alert and cooperate with each in case of cross-border regulation infringements, as was the case with Volkswagen.

Volkswagen extends scrappage scheme

In related news, Volkswagen has extended its scrappage scheme into 2018. Pre-2010 vehicles that have been owned for six months or more can be traded in for incentives between £1,800 and £6,000. Vehicles must be ordered by 2 April and delivered by 30 June.

Alison Jones, director of Volkswagen UK, said: “We have already seen thousands of older cars taken off the road as UK drivers step into one of our new, lower emission, Volkswagens.

“All new Volkswagen petrol and diesel cars meet the latest Euro 6 emissions standards, so whether it’s our latest Euro 6 cars, or our class-leading range of plug-in hybrid or full electric models, we have something to make the continued Scrappage Upgrade offer irresistible.”