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July 1, 2008

Carrier Letter

Dear Readers,Welcome to the July issue of Motor Finance. This months cover story takes aim at customer relationship management (CRM) for dealers. Many dealers, Brian Rogerson finds, have invested in shiny CRM IT systems in order to make the most of their existing customer base, but poor implementation in many cases means the investment is a waste of time - and finance and insurance sales have suffered as a result. See How not to lose that loving feeling for a wide range of views and opinions on the subject, and ways forward for both financiers and their dealer partners.

By Verdict Staff

Dear Readers,

Welcome to the July issue of Motor Finance. This month’s cover story takes aim at customer relationship management (CRM) for dealers. Many dealers, Brian Rogerson finds, have invested in shiny CRM IT systems in order to make the most of their existing customer base, but poor implementation in many cases means the investment is a waste of time – and finance and insurance sales have suffered as a result. See How not to lose that loving feeling for a wide range of views and opinions on the subject, and ways forward for both financiers and their dealer partners.

Commission debit-backs have become a hot topic for financiers of late, with the issue of how to reclaim commission paid to dealers for finance contracts which were subsequently cancelled a sensitive one, with the potential to harm relations between the two parties. It seems that, more and more, funders are outsourcing the collection of debit balances – see The claw-back begins for more.

There may be some rare good news for fleet lessors, meanwhile, with the government planning a ‘grandfathering’ system when it introduces new rules on capital allowances next April, meaning that cars on leases taken out before April 1 of next year will not come under the new system See the news story, and Taxman offers green incentive for company cars for the full story from John Lewis, head of the BVRLA.

With best wishes for a profitable and enjoyable summer – in and out of the office.

Jo Tacon jo.tacon@vrlknowledgebank.com

 

 Motor Finance Issue: 45 – July 08 Published for the web: July 25 08 9:25 Last Updated: July 25 08 9:30

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