This report will summarise those discussions and provide examples of how innovative new business models are eliminating inefficiencies within the current system, while a wave of new technologies is introducing rapid change across the industry.
The key focus is data: how to keep it secure and how to monetize it, and how to use newly available data to transform products and develop seamless omni-channel experiences and services. That means taking the opportunities offered by the growing volumes of data on the customer and the car to create personalised services.
This Global Technology Report highlights once again that auto finance companies cannot afford to sit still. Customer buying and vehicle usage patterns are changing as services become increasingly digital.
In response, both traditional players and new entrants are embracing opportunities to acquire or partner with start-ups, and investing heavily in technology and innovation.
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