Neville Briggs, managing
director of dealer management software systems provider Pinewood,
says dealer groups suffer because their DMS system fails to ‘catch
up’ with changed business.
He said: “During and since the
recession, most dealers have altered their footprint – by buying
entire groups, acquiring or disposing of sites or by changing
franchises – and some have learned how the DMS systems they use are
obstructive because they are so difficult to change to meet the new
shape of your business.”
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