Toyota Financial Services (UK) is extending its partnership with ieDigital to launch a web portal and mobile app for customers.
The project forms part of a digital-first approach as TFS anticipates growing demand for self-service features.
Through use of a low-code development platform, TFS are looking to roll out features such as biometric authentication, live chat capabilities and chatbots, and an enhanced portal to enable customers to more easily manage their finances.
Neil Sullivan, head of operations at Toyota Financial Services (UK), said the firm would like to provide customers with the ability to manage more of their vehicle finance agreement online. “This means This means delivering next-generation digital features that make it easy for customers to manage their situation, whatever that may be.
“ieDigital is a natural choice for us, being experts in digital experiences, and knowledgeable about where we currently stand with our live service. We want to increase engagement with our customers through digital channels, providing next-gen services that are quick to iterate and implement, and clearly focused on the customer. We are confident that this can be achieved with support from ieDigital.”
Jerry Young, chief executive of ieDigital, added: “The new agreement will see us deliver solutions that meet the requirements of a customer-focused, forward-thinking motor finance business. Our passion is for helping clients meet their strategic goals and business objectives, and we can’t wait to show you what we’re building with Toyota Financial Services (UK). The company has trusted us with its customers for many years, and we’re delighted to be able to extend our successful relationship to take customer experience to the next level.”
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Earlier this year, Jerry Young wrote an article for Motor Finance, asking whether Covid-19 was used as a scapegoat for the fall in UK car sales last year.
“While Covid has undoubtedly had a major impact, it has only accelerated a major digital shift that was already well underway beforehand. Traditional retailers are increasingly adopting the digital phenomenon, as have banks and fast-food outlets, who no longer rely on customers physically popping by,” Young said.
“Now it’s the turn of the motor sector. The ability to carry out all stages of procuring a vehicle online, from researching and carrying out checks, ordering customisable extras, to arranging finance, signing documents, and taking delivery, is now no longer a ‘nice-to-have’. It is an essential ‘must-have’.”