Volvo is to launch a concierge service for its customers, offering services such as cleaning and refuelling.
The pilot programme will begin in San Francisco this month, and will be open to drivers of the XC90 SUV and S90 luxury saloon, and aims to secure 300 participants.
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Volvo said their research showed 70% of customers sought easier refuelling, 56% wanted their car to be picked up for regular maintenance, and 49% wanted to have their car moved to another location when desired.
Björn Annwall, senior vice president, global consumer experience at Volvo Car Group, said: “These are the kinds of services we want to deliver to our customers.
“Our research shows that people spend hours every week doing these small errands – we want to give that time back to Volvo drivers, so they can do something more valuable instead.”
The pilot will use an app in order to find and order concierge services available in their area. It will issue a ‘digital key’ which will expire once the requested services have been completed.
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By GlobalDataAnders Tylman-Mikiewicz, vice president, consumer connectivity services at Volvo Car Group, said: “Our approach is a simple one – we aim to make life easier by employing the latest connected technology in an easy-to-use smartphone app.
“We are taking an open and agile approach to this, and welcome collaboration with partners with new and innovative service offers. This is just the beginning.”
