Sales Support Team Leader
Slough
£30k-32k plus car and great benefits

My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader Sales Support specialist to join their busy team.

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Overview

Responsible for leading a team of Sales Support Specialists ensuring our customers’ experience is market-leading.

Your role

  • Managing a team of six Sales Support Specialists
  • Collaborate across departments to ensure that best practice is shared and that problems are resolved quickly with solutions agreed to prevent reoccurrence
  • Managing performance by conducting meetings with colleagues as individuals and as a group to motivate and drive the achievement of defined departmental targets
  • Instilling a strong customer-centric culture enabling colleagues to focus on what really matters
  • Manage performance, coach and support your team to achieve their personal, professional and performance goals
  • Empower others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement
  • Build colleague knowledge to enable the management of enquires and typical business challenges
  • Regularly review the quality of your team’s customer interactions to improve the customer experience and support the building colleague knowledge agenda
  • Act as the escalation point for partners, customers, dealers and brokers enquiries

Your skills

  • Prioritisation
  • Excellent communication skills
  • Customer focused
  • Be hands-on and solve problems
  • Maintain professionalism in all aspects

Your experience

  • Minimum 12 months experience in managing teams of people
  • Experience in Financial Services Contact Centre environments
  • An empathetic and developmental leadership style
  • Have worked in a fast-moving, progressive, sales-driven environment

For more information, contact Vicky on 01279713900

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