Sales Support Team Leader
£30k-32k plus car and great benefits
My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader Sales Support specialist to join their busy team.
Responsible for leading a team of Sales Support Specialists ensuring our customers’ experience is market-leading.
- Managing a team of six Sales Support Specialists
- Collaborate across departments to ensure that best practice is shared and that problems are resolved quickly with solutions agreed to prevent reoccurrence
- Managing performance by conducting meetings with colleagues as individuals and as a group to motivate and drive the achievement of defined departmental targets
- Instilling a strong customer-centric culture enabling colleagues to focus on what really matters
- Manage performance, coach and support your team to achieve their personal, professional and performance goals
- Empower others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement
- Build colleague knowledge to enable the management of enquires and typical business challenges
- Regularly review the quality of your team’s customer interactions to improve the customer experience and support the building colleague knowledge agenda
- Act as the escalation point for partners, customers, dealers and brokers enquiries
- Excellent communication skills
- Customer focused
- Be hands-on and solve problems
- Maintain professionalism in all aspects
- Minimum 12 months experience in managing teams of people
- Experience in Financial Services Contact Centre environments
- An empathetic and developmental leadership style
- Have worked in a fast-moving, progressive, sales-driven environment
For more information, contact Vicky on 01279713900
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