Alphabet has started the integration of live access to online service booking systems as part of its teleservices initiative for fleet and leased vehicles.
The reservation platform reduces the bureaucracy between the driver, leasing company and the servicing garage, bringing the amount of time down from a possible four hours, to a couple of minutes, said Alphabet.
Alphabet’s Teleservices initiative, in collaboration with BMW UK, utilises teleservice data direct from the vehicle manufacturer and connected vehicles, which helps it in its sales efforts with corporate, public sector and SME customers.
Kit Wisdom, head of technical services at Alphabet, said: “This is the next and natural stage of evolution for Teleservices for us. Not only do we now know what a vehicle needs in terms of servicing, but we can also now book the service directly into the service centre workshop, making the process absolutely seamless.
“By working closely with BMW UK, the new service for Alphabet customers is helping to reduce downtime for fleets, improve driver satisfaction with the vehicle servicing process, increase overall safety and duty of care, while minimising end-of-contract charges. We’ve seen a 110% increase in the number of proactive, service bookings for customers.
“We’re all busy people these days but by the intelligent application of connected car technology we can provide fleet drivers and decision makers with real world benefits, such as greater convenience through ‘While You Wait’ Servicing and increased employee productivity. In the corporate driver world, the opportunity for ‘While You Wait’ Servicing is a very welcome change and one which drivers are increasingly taking up.”
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