All articles by Verdict Staff
Verdict Staff
Give credit where its due
A combination of technology, regulation and consumer behaviour have made access to various types of data more important today than at any time in the past. Jonathan Minter speaks to people from the data industry to discuss what changes have occurred, and how the various players are coping
Data Bank: FLA Vehicle Recovery Scheme May 2015
Data Bank: FLA Vehicle Recovery Scheme May 2015
Evolution of service called for rebrand
Since its launch in 2006, Car Loan 4U has grown into one of the biggest brokers in the country, recently opening a new office in Manchester to accommodate its growing headcount. Following sustained growth, the company has decided to rebrand to Zuto. Jonathan Minter caught up with James Wilkinson, Zutos chief executive officer and co-founder
PPI complaints continue to dominate at FOS
The Financial Ombudsman Service, on its fifteenth anniversary, has published its annual review of the year ending 31 March 2015. Sarah Hope examines the key figures and trends from the review
Black Horse expands franchise and leisure team
Black Horse, the motor finance arm of Lloyds, has created two new business development roles within its caravan and finance team, a part of its franchise and leisure department.
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How will the Consumer Rights Act 2015 affect you?
Passed by Parliament in March, the provisions of the new Consumer Rights Act 2015 will soon come into effect. The new Act will present challenges for finance businesses and require them to develop closer relationships with their suppliers to ensure there is a joined up approach to dealing with customer complaints.
July changes to dispute resolution rules
Following its joint consultation with the Financial Ombudsman Service in December, the Financial Conduct Authority (FCA) has published its final rules (Alternative Dispute Resolution Directive Instrument 2015 FCA2015/25 FOS 2015/1) making changes to the Dispute Resolution: Complaints sourcebook (DISP).
Car ownership to look very different in the future
I wanted to write something a bit different from my normal column, and a bit different from what everyone else is writing.
Tough new consumer credit regime will catch business finance in its net
As the clock ticks down towards stricter consumer credit regulations early next year theres growing concern that many firms involved in commercial finance are unaware that they fall under the Financial Conduct Authoritys (FCA) new regime.
Beware of geeks bearing good news
Philip Nothard and Robert Hester, retail and consumer editor and short-term forecast editor at CAP Automotive mark the half-way mark at 2015 to survey the market