Chrysalis Loyalty

Established in 2004, Chrysalis Loyalty has grown to become a leading global provider of loyalty solutions for manufacturers, finance companies and retailers in the automotive industry.

Headquartered in the UK with regional offices in the US, Canada, and Australia, we currently serve nine brands and more than 2,500 retailers in 12 countries around the world.

In 2017, we completed a multi-million pound investment in our platform to support our growth and the emerging needs of our clients.

We hold data on millions customer finance agreements, vehicle inventory, tactical incentives and combine it with industry data sources in a powerful algorithm to identify who should be contacted, when and with what message or offer in order to maximise sales.

Key2Key is our retailer renewals platform, supporting best-practice renewal processes and the identification of customers in a position to change their vehicle with little or no change to their monthly budget.

We also provide powerful forecasting and planning tools that assist in the optimal use of tactical incentives, and a range of complementary services including training, consultancy, portfolio analysis and an outbound call centre. Benefits include:

Key2Key: retailer renewals platform
P4 Calculator: forecast parity to plan sales and campaigns
4S Calculator: create more sales when you need them
API: integrate applications and services
Data warehousing: customer data, inventory, offers and incentives
Training: system, call and appointment handling certification
Call centre: outbound calling for high converting leads
Portfolio analysis: insight into your portfolio as a bureau service
Consultancy: embed effective processes and solutions

This unique portfolio of products and services enables us to partner with brands and retailers using retention to accelerate their growth.

Our vision is to help clients achieve sustainable and profitable customer retention enabling them to sell more cars, more often. We never stand still and our senior management team are constantly looking to innovate and improve.

Throughout our growth, we have remained committed to doing our part to make the automotive industry better for everyone, and have held true to the values the company was founded on.

Creative

We are unafraid to do things differently, and never give up on opportunities to deliver positive change for our customers.

Commercial

We want to continue delivering growth for ourselves and our customers, and look for opportunities to do so wherever they are in the world.

Generous

We are kind and honest with one another, donating resources and money to people who need it through Chrysalis in the Community, and various partner charities.

Ethical

We passionately believe in providing customers with the best possible financial solution when purchasing a vehicle, offering the lowest cost of ownership, while providing the benefits of a new or used vehicle.

Our vision and values are passionately held by our founder and CEO, Jolyon Barker, and remain an integral part of our approach to doing business.

White Papers

How to Create Loyal Customers and Drive Sales Growth and Profitability

Automotive retailers often react to market conditions instead of focusing on universal best practice. Businesses therefore first look to modify their processes in response to changing current or anticipated market conditions. But the advice in this paper is applicable wherever your market is on the business cycle. So, while car sales in Australia for example are rising compared with last year (6.1% up on the same period in 2017 for the first two months of 2018), dealers In the UK face a falling market. But everywhere Chrysalis operates there are substantial gains to be made, regardless of whether the market is rising, falling or static. This paper seeks to explain how focusing on retention and renewal is key. Download to find out more.