Online vehicle retailer Buyacar has partnered with Natterbox to improve its customer service offering.
BuyaCar sought a new customer service approach at a time of fast-paced growth for the company. Annual car sales have increased by 407% since it was acquired by Dennis Publishing in 2014, which presented significant challenges to the firm’s standard telephony solution.
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Having implemented Salesforce, BuyaCar wanted a telephony partner that integrated with the system and supported growing demand. The company chose to partner with Natterbox, whose cloud-based platform includes call routing and reporting features.
“Natterbox has already made a great impression – the team are very knowledgeable and responsive, they understood our set up incredibly quickly and continue to maintain a ‘nothing is too much trouble’ attitude,” said Austin Collins, co-founder of BuyaCar.
“As an online retailer that is experiencing huge growth, even in today’s challenging market, offering excellent customer service is an absolute must and we make it a priority to ensure none of our customers are forgotten. As our customer base continues to grow and we hire new operating staff to keep up with increasing demand, Natterbox will play a vital role in making sure we stick to our values, no matter how big the company becomes.”
Neil Hammerton, chief executive and co-founder of Natterbox, added: “BuyaCar is experiencing possibly one of the most important times in its growth, and we are very excited to partner with them in such a significant period. Although retail is increasingly moving online, the importance of customer service will never go away and BuyaCar truly understands that.
“We are looking forward to playing a key role in the company’s future and seeing how it will grow with the Natterbox platform in place.”
