Motor finance broker Jigsaw
Finance has moved to a new headquarters, complete with an education
centre focused on aiding compliance in the F&I

Jigsaw is to leave its
current location south of Stoke-on-Trent, where the company was
founded 11 years ago, to take on new premises at the Genesis Centre
site in Chatterley Valley, five miles north of the centre of

Jigsaw sales director Kurt
Bradbury said: “Feedback from our dealers was that they felt
informal, on-site training for the ‘basics’, such as cash and bank
conversions, were not being provided by their core

“Their feeling was that these
skills were being lost and many finance company reps not only did
not have the time, but do not generally have the skills to provide
on-site development.”

Jigsaw’s observation was that
dealers’ only option was often to employ outside training companies
that charged day rates irrespective of the number of attendees,
while dealerships were reluctant to part with more than a small
number of staff for training at any one time.

“To get a credible number of
candidates – say, 10 to 12 – individuals could end up waiting
months to get the training they needed.”

Bradbury has spoken before of
the shift toward more compliance responsibility at the point of
sale, and of the need for dealers to work on their own universal
safeguards against CCD-based mis-selling claims.

Jigsaw’s solution is a full
training and conference venue aimed at providing training on cash
and bank conversions, compliance, product knowledge, add-ons and

“The key to the offer is that
the price will be at cost,” Bradbury explained.

“Dealers can send just one or
two individuals meaning that sales staff can get critical knowledge
ASAP without bringing the dealer to a standstill due to a large
degree of absence.

“Dealers get access to
regular, quality, low-price, independent training for any number of
individuals, while the training company gets a regular programme
and an opportunity to develop their own relationship with the
participating groups.”

Tendering will begin soon to find a partner to provide
this independent training.