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November 7, 2019

Manheim appoints customer relationship manager

By chris lemmon

Car auction and remarketing firm Manheim has appointed Arnaud Bosvieux as customer relationship manager, effective immediately.

In his new role Bosvieux will call on his experience in the sector to develop a strategic and innovative approach to account management.

Bosvieux joins Manheim from Arval – BNP Paribas, where he held a number of strategic sales and development roles across the firm’s operations in France, Spain, China and the UK over a 23 year period.

Prior to that, Bosvieux worked as head of large corporate for Arval UK, leading a team focused on supporting growth across large corporate and multinational sales channels.

Commenting on his appointment, Bosvieux said: “We are operating in a fast-changing vehicle services industry, and I’m excited to have joined a forward-thinking business that is ready to embrace the opportunities this presents.”

“My ambition is to develop a long-term sales strategy built around a partnership approach with our customers. That means understanding each customer’s specific needs and offering new products and services that deliver tangible added value.”

Peter Bell, managing director of Manheim, added: “I’m delighted to welcome Arnaud to the Manheim leadership team, where his extensive experience in developing successful long-term sales strategies will be a great asset.”

“We pride ourselves on working in partnership with our customers to deliver a fully connected service that supports their business objectives, and Arnaud’s key focus is to help us develop this approach still further.”

Recent research from Manheim revealed that 85% of dealers see reconditioning work as the biggest delay to getting a vehicle on sale.

The results come at a time when high demand for stock is leading to strong competition in the wholesale market. As a result, some dealers are choosing to upgrade lower condition vehicles rather than pay top-price for ready-to-retail stock.

“Reconditioning can reduce the initial outlay for a dealer, but there are hidden costs in the potential impact on time to sell,” said Philip Nothard, customer insight and strategy director at Manheim.

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