MotoNovo Finance has implemented a digital hardship evaluation tool from Flexys Solutions, enabling customers to securely provide information about their changed circumstances via a digital form.

The data collected is then processed using configurable rules and followed up using automated workflow so that advisors can manage incoming enquiries.

Mark Porter, head of collections at MotoNovo, said: “It’s at times like these that businesses need to move quickly and get the right technology in place so that customers can get the right assistance as soon as possible. With the evaluation tool, our advisors are better-placed the reach customers who need our help more quickly and prioritise those in the most difficult circumstances.”

Jon Hickman, chief executive of Flexys Solutions, said: “We were able to move quickly to help our clients by creating a secure digital tool to collect and triage standardised information, including the Government’s Covid-19 measures like furloughing and payment breaks.”

Flexys chief technology officer, Brian Smith, added: “Flexys worked in partnership with the MotoNovo team to create a new digital journey available to all customers, whether they are in arrears or not. In the aftermath of COVID-19, Flexys clients can use the structured data collected with our Collect workflow and decisioning engine to serve differing customer groups in a more context sensitive manner.”

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