The Motor Ombudsman has revised its four Motor Industry Codes of Practice to align with recent changes in the UK automotive landscape, including the growing role of electric vehicles (EVs), self-driving technology and new retail models. The updates take immediate effect.
The changes follow a consultation with Motor Ombudsman-accredited businesses and the Chartered Trading Standards Institute (CTSI). The revised Codes reflect developments in legislation, consumer expectations and the increasing complexity of vehicles and vehicle ownership.
The Motor Ombudsman said the refresh addresses the “changing face of the UK’s automotive landscape” and ensures the Codes remain a “key driving force in the self-regulation” of the industry.
Bill Fennell, Chief Ombudsman and Managing Director, noted the changes will help ensure that guidance “keeps pace with technological advancements and innovation” as the industry moves away from the internal combustion engine.
The new provisions include clauses covering:
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By GlobalData- Advanced Driver Assistance Systems (ADAS) and self-driving features;
- Roadside assistance and service plans;
- Paint, perforation and manufacturer base warranties;
- The sale of insurance products such as alloy wheel and Guaranteed Asset Protection (GAP) insurance;
- Training requirements for technicians working on alternatively fuelled vehicles (AFVs);
- Vehicle sales under manufacturer agency models.
According to a statement, more than 7,500 UK vehicle retailers and repairers, 46 manufacturers and 21 warranty providers are currently signed up to the Codes. These participants have received online training and tailored resources to support the implementation of the updated requirements.
