Evidencing compliant repossessions
It was not too many years ago that the vehicle repossession industry was referenced as “a bit like the wild west” and I think it is fair to say that…
Opinion
The FOS: strategic priorities, funding and trends in complaints
As readers will know, the Financial Ombudsman Service (FOS) is an independent service open to…
To repossess or not to repossess, that is the question!
Motor finance lenders will all have been breathing a huge sigh of relief at reading the FCA’s most recent draft…
FCA set to save consumers millions a year by banning discretionary commission motor finance models
In its 2017/18 business plan, the Financial Conduct Authority (FCA) made a commitment to review the motor finance market, largely…
To repossess or not to repossess, that is the question!
These are unprecedented and extremely difficult times for the motor finance industry. Lenders are grappling with constantly changing Financial Conduct…
Time to be open about dealer finance expertise
The FCA’s proposed new directory of financial services professionals would further reinforce a culture of best practice and openness, and…
UK car production: bumps in the road lie ahead
The SMMT’s announcement that UK car production has declined for a third month in a row came as no surprise, with a perfect storm of political and technological factors affecting…
New market gains not reflected in used market
The August SMMT new car registration data confirms that the new car market has experienced an exceptional level of activity over the past few weeks, with figures up by 23.1%…
Ex-PCP vehicles to push down prices?
Director of valuations at Cazana, Rupert Pontin, takes a closer look at June’s car retail sales performance, and offers his analysis of the significant changes and trends that have emerged…
How to treat vulnerable customers fairly
The FCA has recently re-emphasised the need to treat customers with mental capacity limitations fairly. Not only does the Consumer Credit Sourcebook (CONC) have a section dedicated to this issue,…
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