Many software providers believe their clients have
misconceptions regarding systems updates
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A common accusation is that lenders and brokers underestimate
the amount, and level, of resource that will be needed to be
assigned to a successful system implementation.
Fimasys’
James Powell says: “This is a key process in any system upgrade and
one that requires close collaboration between the client and the
software provider. The results of the initial ‘gap analysis’ may
also present some rather surprising findings for the finance
company – particularly concerning the need to re-engineer
established processes to achieve optimum efficiency. This can
sometimes be a difficult situation to manage.”
Jan Bouckaert of Sofico adds: “Lenders sometimes think that
updating a system takes a long time, that there is a risk of
introducing regression issues and that there will be many manual
interactions. In our opinion this is not the case.”
Gary Strickland-Clark of TietoEnator
agrees: “A common misconception is that systems, once installed,
don’t actually need updating. The other misconception is that
upgrades are significantly more time-consuming and demanding on
internal resource than is actually the case.” Ian Charik of
Copernicus
believes that clients themselves must take responsibility for the
full testing of a systems upgrade prior to implementing into
production.
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By GlobalDataMeanwhile some software providers stand accused of promising
more than they can deliver. Andy Shuter of Frontline
Solutions confirms: “Some providers still insist on providing
‘vapourware’. We have learnt of many cases this year where clients’
cash has been taken without the technology being available.”
Richard Carter of icenet,
however, strikes a more sanguine note. “Over recent years there has
been increased understanding between software companies and
customers, particularly in this sector where both have a better
understanding of how the other operates and how to get the most
from the relationship. As a result the number of consistent,
significant misconceptions has dropped dramatically.”
Motor Finance Issue: 41 – March 08
Published for the web: March 26 08 16:0
Last Updated: March 27 08 12:45
