ALD Automotive has announced a series of major upgrades to its
fleet administration and customer service IT systems.
Its suite of online fleet management applications, formerly
known as QuDOS, has had its online ordering process enhanced, and
has been rebranded as threesixty, ALD said.
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“The enhancements see the upgrading of functionality to enable
changes to fleet policies as well as driver information to be
completed online by customers – instead of clients informing ALD
Automotive which has then administered the changes. Additionally,
vehicles can be reallocated online,” ALD explained.
Back-office data can now also be amended directly by customers,
whereas previously changes had to be relayed to ALD over the phone
or via email, and then put into the system by the lessor’s
staff.
ALD Automotive managing director Keith Allen said: “The added
functionality means that not only can customers order vehicles
online as they have been able to do in the past, but fleet
decision-makers can also in-life now manage both vehicles and
drivers as changes occur.”
ALD customer Wales & West Utilities is one of the early
beneficiaries of the newly-upgraded system. HR adviser Gareth James
said: “We have so far placed approximately 20 new car orders with
ALD Automotive following the launch of threesixty.
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By GlobalData“The service improves efficiencies by allowing drivers and
myself on-line management information rather than making calls to
ALD Automotive, thus significantly reducing the overhead of running
a fleet with orders handled much quicker than using traditional
paper and telephone-based methods.”
Motor Finance Issue: 45 – July 08
Published for the web: July 1 08 17:15
Last Updated: July 7 08 12:57
