eVA Valuations & Appraisals, a brand of Cox Automotive Europe, has introduced eVA Self-Inspect, a remote self-appraisal tool designed to enhance retailer efficiency and expand their customer reach.
The tool allows customers to appraise their vehicles remotely using mobile devices, optimising the appraisal process and improving lead quality for retailers.
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Customers can capture essential information such as service history and images before visiting the dealership, which aims to reduce the administrative burden on sales staff so they can focus on other responsibilities.
By involving customers in the appraisal process, retailers could receive higher-quality leads with clear buying intent.
The tool is also expected to enhance customer trust and retention by providing transparency in the part-exchange journey.
Furthermore, the remote capability allows retailers to target consumers beyond their immediate vicinity.
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By GlobalDataeVA Self-Inspect complements eVA’s existing suite of vehicle appraisal, valuation, and disposal solutions, used by UK retailers.
The tool is now available to all eVA account holders.
Cox Automotive Europe product director Libo Bian said: “Time is money for retailers. With increasing operational costs squeezing margins, efficiency is crucial for a successful retailer today.
“We are consistently looking for pain points across the retailing process, and for many of our customers, appraisals were a recurring sticking point in the customer acquisition process and were blocking conversions.
“eVA Self-Inspect is designed to remove these barriers and enable retailers to value vehicles faster, improve conversions and build trust with customers.”
In January, Cox Automotive signed a five-year contract with Lookers UK, a car dealership group.
The agreement included a fully integrated remarketing programme to boost profitability across Lookers’ 135 dealerships in England, Scotland, and Wales.
The partnership will utilise Cox Automotive’s connected solutions, including valuation, auction, and logistics services.
An omnichannel auction strategy through Manheim’s physical and digital auction programmes will enhance market speed and conversion rates.
Dealer Auction’s closed network technology will support Lookers in maximising retail opportunities.
