The Motor Ombudsman has added electric vehicle maker Leapmotor to its New Car Code of Practice, marking the 50th manufacturer to commit to the consumer protection scheme.

Leapmotor, which launched its first UK models earlier this year, will now comply with the latest version of the Chartered Trading Standards Institute-approved Code. The Code sets out nearly 100 requirements on how new vehicles and warranties are offered, from presenting terms in plain English to ensuring spare parts are available when a model is launched. It currently covers 98% of new cars sold in the UK.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said the addition of Leapmotor “emphasises the exceptional value that accreditation brings to vehicle manufacturers,” adding that the Code “acts as an important foundation and reference point for following the principles of best practice.”

Damien Dally, Managing Director at Leapmotor UK, called the move “a crucial stepping stone to building a positive presence amongst first-time owners” and a signal that the company “is striving to be the best in everything we do.”

Accreditation also gives Leapmotor access to The Motor Ombudsman’s in-house alternative dispute resolution service for unresolved complaints, a dedicated business advice line, and opportunities for training and industry events. The company can display the Motor Ombudsman and CTSI logos in its marketing and will feature on the organisation’s website.

Leapmotor’s UK retail network, which aims to expand to 80 sites by the end of 2025, is already accredited under The Motor Ombudsman’s Vehicle Sales Code, designed to ensure high standards beyond legal requirements for new and used car sales.

Last year, The Motor Ombudsman handled nearly 18,000 consumer contacts relating to the New Car Code and took on about 1,900 additional cases, a 22% rise on 2023. Common complaints included unclear warranty terms and disputes over policy coverage.