Motor finance specialist Kaizian has appointed industry veteran Miles Roberts as CEO, as the sector braces for a potential flood of redress claims stemming from the high-profile motor finance commission court case.
Kaizian, a tech consultancy focused on complaint and case management in the motor finance market, is positioning itself to support lenders facing unprecedented operational pressure. The firm is warning that many providers remain ill-equipped to deal with the current wave of complaints — an issue Roberts calls “a risk, not a strategy.”
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Roberts brings more than three decades of financial services experience, including over 20 years in board-level roles, with a track record in the motor finance arena through leadership positions at Singer & Friedlander Motor Finance, Southern Finance and Raphaels Bank.
Speaking on the current crisis, Roberts said lenders are already “experiencing huge volumes of complaints,” much of it driven by claims management companies (CMCs), despite the fact that “if a Section 404 is issued, there will be no need for them to act for consumers.”
He added: “Waiting for the final ruling or consultation paper is not a strategy — it’s a risk.” With historic data often fragmented or purged, Roberts stressed that many lenders, particularly smaller firms, are “already facing significant resource overload.”
Kaizian’s AI-powered solutions aim to help providers handle the surge in complaints, streamline redress calculations, and reduce pressure on internal teams. The company is also developing a redress calculator to prepare for any forthcoming regulatory requirements.
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By GlobalDataThe ongoing Supreme Court case, examining whether commission disclosure failures breached regulatory standards, follows a Court of Appeal ruling that sent shockwaves through the motor finance industry. Major lenders have already set aside substantial provisions for possible consumer redress.
A subsidiary of 3Point1 Consulting, Kaizian combines deep sector knowledge with advanced complaint handling technology. Its platform integrates with existing systems to reduce operational costs, speed up resolution times, and ensure quality outcomes.
With regulatory clarity still pending, Roberts urges firms to act now: “Motor finance providers need to be preparing — not just hoping.”
