Toyota and Lexus Financial Services (Toyota and Lexus FS) have launched NGage, its web-based electronic point-of-sale system for its retail partners.
NGage has been designed to eliminate the need for paper documents at the quotation and agreement stages of a purchase. As such, it includes electronic signature technology with which customers can agree to the deal.
During the purchase process, quotations can be compared side-by-side with appropriate interest rates (quoted as APR). Toyota and Lexus FS claim is been designed to be robust and secure – for example any application for finance has to be supported by customer proof of identity.
NGage uses CALMS software designed by the White Clarke Group, enabling interfaces with leading credit bureaux and vehicle data services. It can be accessed using a wide range of devices, including desktop computers, tablets and smartphones.
Fran Kenny, operations director at Toyota Financial Services, said: “We have sought to produce a best-in-class front-end system that will help strengthen our performance in fleet, retail and direct customer sales. We have had positive feedback from our dealers and we see great potential in the business agility that NGage can provide. Motor finance is a dynamic, fast-growing marketplace, so it’s important for us to be agile and contain costs while delivering business change that benefits us, our dealers and our customers.”
NGage was developed and tested prior to a national roll-out through Toyota and Lexus’s 234 centres over a six-week period. At the same time, an e-training programme has been used for all dealer and internal staff to learn how the system works and the benefits it can deliver.
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