northern broker
North
Riding Finance (NRF) was established some eight years ago. Its
head office is in Harrogate with other branches at Hull and
Barnsley. It sources business principally from motor dealers over
the north of England and deals predominantly in prime motor deals –
with some non-prime included as appropriate. It has a panel of
around 15 funding sources – all well-known names.
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NRF’s
director John
Graeme told Motor Finance that 25 staff are employed
by the company, of which some seven are field-based. The company
prides itself on its company motto which promotes “old fashioned
values – with a modern approach”. A principal achievement of
NRF
is its high level of customer retention of which the company is
justly proud.
Graeme
himself comes with a background in the motor trade where he was a
general manager at a main franchised dealership. He knows the
importance of customer service and motor dealers’ needs.
He explained that some two years ago NRF
found that it had outgrown its existing system and required an
intelligent, efficient system to support the increased flow of
business – without having to over inflate the staff headcount.
Graeme
said: “icenet worked closely with us over a period of time. We
chose the icenet solution as the best to support the full life
cycle of business from application capture through credit vetting,
proposing to lenders, communicating decisions back to dealers and
managing commissions.”
He added: “Since implementing Ice.Net we’ve been able to
accelerate our application through-put and overall efficiency and
we confidently expect continuing improvements over the coming
months.”
Furthermore, Graeme predicts confidently: “The ability to allow our
supporting dealers not only to enter applications online, but also
enquire and update an application’s status whenever they need to,
will provide increased service and further strengthen our
relationship with them.”
Motor Finance Issue: 41 – March 08
Published for the web: March 27 08 13:13
Last Updated: March 28 08 17:36
