Isuzu UK, the UK arm of the Japanese pickup truck manufacturer, has appointed a network of fleet centres around the country.
50 dealers from the Isuzu existing dealer network have been appointed as Fleet Centres. To qualify, each dealership had to sign up to a 14-point Fleet Charter designed to satisfy fleet managers.
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The charter contains a number of commitments including capped labour and parts rates, the option of a courtesy vehicle and full access to technical support at all times.
In addition there is a commitment that should a vehicle be off the road for more than 3 hours, a suitable alternative will be found.
Alan Able is Isuzu UK’s fleet operations manager: "We are moving into new territory with our fleet business and naturally we’re keen to ensure that our new partners are given excellent service and aftercare from the outset. We have an advantage in that our dealers only sell pick-ups which mean they are highly knowledgeable of the sector and pick-up drivers. The purpose of establishing our network of Fleet Centre specialists will be to transfer that level of attention to the exacting demands of fleet customers."
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