To help with the recovery of end-of-contract damage costs and
excess mileage liabilities, Manheim DeFleet Services has launched
what it described as an “innovative” vehicle inspection and damage
collection service, in partnership with Close Credit
Management.
Several customers have already signed up, including finance
house GMAC.
Go deeper with GlobalData
Access deeper industry intelligence
Experience unmatched clarity with a single platform that combines unique data, AI, and human expertise.
An inspector from Manheim Inspection Services will carefully
look over the vehicle in the presence of the driver at the end of
the contract, and any damage found which does not fall under the
category of fair wear and tear is noted, and signed for by the
driver. The inspector’s report is then forwarded to Close which
will follow up the collection of costs from the customer.
Richard Tatford, head of collections at GMAC said: “It is an
uncomfortable fact of life that motor finance, fleet, leasing and
contract hire companies are having to place a greater resource and
time on collecting damage and mileage penalties. This innovative
new partnership provides a solution to this problem.”
MD of Manheim DeFleet Services, David Mercer said: “We have seen
a much higher recovery rate because drivers haven’t had a chance to
forget about what they have signed for. The driver sees the cost at
the time that the car is returned so knows how much needs to be
paid.”
Motor Finance Issue: 43 – May 08
Published for the web: May 27 08 10:7
Last Updated: May 27 08 10:8
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalData
