Toyota Financial Services (Toyota FS) has launched a customer facing online finance monitoring and management tool, My Finance.
The tool allows customers to view their finance agreement, obtain a settlement figure, make payments, change personal and bank details and request changes to their payment date.
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My Finance is accessed through Toyota’s My Toyota self-service online portal, and allows customers a secure way to manage their vehicle ownership from their own home.
My Finance has been made available to all private customers with either a PCP or an HP agreement with Toyota FS.
The product was developed with technology company, Intelligent Environments.
Doug Gillies, Toyota Financial Services managing director, said: “People demand easy access to their financial affairs at any time, but they also need to be sure they are using systems that are robust and secure, as well as convenient. By working with Intelligent Environments we have been able to produce a service that our customers can call up on their phone, tablet or desktop with ease, but safe in the knowledge their data and finances are protected from others at all times.
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By GlobalData“The introduction of My Finance reflects our commitment to responding to customer demand and developing My Toyota as a comprehensive one-stop service that can be used to manage many different aspects of vehicle ownership.”
David Webber, Intelligent Environments managing director, said: “With every aspect of our lives being made easier with digital technology, buying and financing a car should be no different. Our research shows that nearly half (48 per cent) of British consumers who own cars on finance say that finance is one of the most difficult things about buying a car, and over half (56 per cent) have said they would like to manage their finances online.
